Companies often find it difficult to assess the actual return on investment on digital tools. It’s not that teams do not have the software. It’s that their systems do not connect. Projects are tracked through spreadsheets, approvals are locked in emails, and updates are scattered through chat. So time is wasted, deadlines are missed and decisions are made on half the information. True ROI happens when the workflows are connected end-to-end, removing silos and the need to keep work in motion. Lark has been built for that.
Lark Base: structuring workflows for measurable value
When data isn’t connected, there are hidden costs. Teams waste a lot of time searching for information, duplicating work, or guessing the status of projects. Lark Base solves this problem by organizing data in a single flexible workspace, where leaders can measure ROI with clarity.
- Multiple views: teams switch between grid, kanban, timeline, and dashboards to see projects in the format that works best. For example, marketing can use kanban to track campaigns while finance relies on dashboards for metrics—yet both draw from the same data.
- Advanced fields: Base lets you capture specifics like budget, owner, or region, making it easier to link costs and outcomes. Leaders can instantly connect which investments generate results.
- Permissions: as teams grow, not everyone should see everything. Permissions let leaders control visibility, so sensitive data stays secure while collaboration remains open.
- Automations: when a record changes, Base can trigger an update in Messenger, create a task, or adjust a timeline. This reduces manual work and ensures information flows automatically across the system.
- Dashboards: decision-makers no longer rely on static reports. Dashboards update in real time, showing the ROI of projects as they progress.
This adaptability is why many organizations depend on Lark as their connected CRM app—it ties workflows directly to customer outcomes and business results.
Lark Messenger: communication that saves time and cost
Communication breakdowns are often one of the hidden costs of business. Miscommunication leads to rework, a missed email causes delay, and endless status meetings slow down productivity. Lark Messenger reduces those costs by making communication faster, clearer, and connected to the work itself.
- One-on-one and Group chats: instead of juggling multiple platforms, teams communicate in one space. Group chats replace long email threads, while one-on-one chats make quick approvals instant.
- Threaded replies: when a global team shares hundreds of messages, threads keep topics organized. A budget approval thread, for example, won’t get buried under unrelated updates.
- Pinned messages: critical information—like deadlines, instructions, or final approvals—can be pinned so no one wastes time searching through history.
- Buzz notifications: urgent issues don’t wait until morning. Buzz cuts through noise and alerts the right people immediately, reducing downtime caused by delays.
- File sharing in chat: teams don’t waste time switching between tools. Documents, designs, or approval forms are attached directly in the conversation where they’re discussed.
The ROI is clear: fewer misunderstandings, faster decisions, and reduced reliance on time-consuming meetings.
Lark Approval: eliminating the cost of delays
Approval delays are one of the most expensive hidden drains on productivity. A contract that’s held up for a week can translate to lost revenue. A budget approval that’s late can stall a launch.Lark Approval reduces these costs by being structured and automatic.
- Customizable forms: instead of endless back-and-forth emails, requests are submitted in forms that capture all necessary details upfront, reducing errors and resubmissions.
- Routing rules: requests automatically flow to the correct reviewer. A travel request goes straight to a manager, while a vendor contract routes to legal—without manual forwarding.
- Automated notifications: stakeholders are notified in Messenger the moment they need to act, so requests don’t get buried in inboxes.
- Sync with Base: approved items feed back into Base, giving leaders a full view of progress and allowing ROI tracking at every stage.
- Messenger updates: the whole team can see when an approval is complete, reducing confusion about project status.
With that automated workflow, Lark reduces the hidden costs of waiting and keeps work moving, standing out as an effective business process management software.
Lark Minutes: capturing value from every discussion
Meetings can be one of the most costly activities a company engages in. Leaders can waste hours bringing people together across time zones only to lose important realizations, action items, and decisions that have no record of documentation. These hidden productivity losses undermine ROI. Lark Minutes ensures that every meeting delivers lasting value by automatically capturing transcripts, key points, and action items. This means that conversations are not lost in the minutes after the call ends and continue to generate ROI.
- Automatic transcription: every word is captured with speaker identification, so there’s no wasted effort trying to recall who said what. This reduces errors and saves time otherwise spent recreating notes.
- Clip sharing: instead of sending an entire recording, teams can share only the relevant moments with colleagues, saving time and ensuring clarity.
- Interactive transcripts: users can jump straight to the exact part of the conversation they need, which reduces time wasted scrubbing through recordings.
With Lark Minutes, organizations maximize the return on the time and effort invested in meetings. Conversations become actionable, accessible, and accountable—delivering ROI long after the call ends.
Conclusion: the measurable return of connected workflows
Disconnected systems incur costs. Time spent hunting for approvals, duplicating documents, and working from outdated information is time lost, which is opportunities lost. Lark connects workflows, significantly improving efficiencies as a result.
Base provides structure, Messenger makes communication instant, Approval removes the delay associated with all decision making, Docs ensures everyone is seeing what’s current, and OKRs aligned to strategy, ensures everything is aligned to company goals. Each of these make up a connected workspace where every input creates an outcome.
That’s why Lark belongs among the best project management tools: because it doesn’t just organize work—it maximizes the return on every hour and every decision.
